In order to help you, here the questions most frequently asked. For any other request, please write to us.

1. Are stocks indicated reliable?

    Stocks are held up to date daily. Capricedorient has more than 300 references in stock. You can order only the maximum quantity available in stock. If you wish to order an exhausted product, the gate makes it possible to you to show your interest for this product and to be informed by email of its availability.
To order large quantities, you can formulate your request by email.

2. What is the pricing policy of Capricedorient?

    Capricedorient endeavours to propose gravitational tariffs to you.
For that we unceasingly compare price and services of the market in order to offer the best quality ratio/price to you.

3. What does happen when the price list changes ?

    When you validate the order by selecting a mode of payment, the sale is concluded (agreement on the goods and the price).
If the prices drop after having placed your order, we will not be able to in no case to compensate you in accordance with the commercial law.
We will not be able to claim you a higher tariff, if the price liste had increased.

4. How to profit from the refunding of the difference ?

   Conditions for application of the guarantee of the price low.
If in the 7 days which follow a purchase carried out on www.capricedorient.fr, you rigorously find on a French Internet site the same product (even mark, even model, even version or edition available immediately) nine and less expensive (with accessories included identical and equivalent guarantee), capricedorient refunds you the difference. This guarantee exclusively covers the articles of decoration, wellbeing, books, leather working. The price of the product means public price including all taxes posted except exceptional handing-over of type cheque gift, promotional code of reduction or any other specific promotional operation of destocking type or balance in particular. This offer is limited for each product bought on www.capricedorient.fr or www.capricedorient.com to only one refunding by hearth.
Are not taken in reference the products marketed via Internet by sites of bidding or advertisements of private individuals to private individuals ou/et delivered except Metropolitan France.

   Methods of application of the guarantee of the price low.
If after having carried out a purchase on www.Capricedorient.fr or www.Capricedorient.com, you note that a French Internet site offers the same less expensive product (subject to the whole of the conditions described above), you can ask for the refunding of the difference. For that it is enough for you to join a copy of your invoice to us, a copy of the page of the site on which figure the same product (less expensive) than that that you bought on capricedoreint, as well as a Bank account number (bank account number).
After checking, we will credit you by cheque or credit transfer the value equivalent to the difference between the price of the product which you bought on www.capricedorient.fr or www.capricedorient.com and the price that you noted on a competitor French site under the conditions stated above.

5. Which are the accepted means of payment?

    - Credit card, Visa or Mastercard
- Postal or banking cheque (and soon Cheque gift Grouped Shooting or Capricedorient)
- Paypal
- Only cash is admitted in the Points Capricedorient withdrawal and in Showroom (will come soon).

6. How to pay by cheque or gift cheque ?

    - You can regulate the totality of your order per postal cheque or the banking wording with the order of Capricedorient.
Thanks for sending your payment to:
Capricedorient
Payment Service
10bis, passage de Clichy
75018 Paris
FRANCE
- Please note in the back of the cheque or on plain paper the number of your order and your customer number
- those informations are available on the customer selfcare.

7. How to pay using the counter payment facilitie ( only available for our customers in France ) ?

    - A reception of your order you regulate by cheque or in cash. - N.B. for this mode of payment, you have additional expenses according to the tariffing of the post office. - Maximum 100 euro - the counter payment facilitie is not possible for big or huge products or if the total weight is higher than 5 KG.

8. How to pay by the credit card?

    - Capricedorient has chosen PAYPAL as a partner to guarantee the safety of your payment, as well as an encrypted and made safe connection. At the moment of your payment, the symbol of the cadena indicates to you that you are the connection is secured.
- Your order is then dispatched to you under 24 with 48h

9. Which are the risks of a payment by using my credit card?

    - The PAYPAL is the system used for the payment by credit card. PAYPAL site is encrypted thanks to the technology SSL which makes it possible to guarantee the safety of the information provided by the customer at the time of the banking transaction. All this information remains confidential. - The payment on Internet by credit card, using the SSL technology (used by our site), does not involve a risk of hacking. Indeed, all information relating to the payment is encrypted from your computer to the server of the bank. A data-processing treatment thanks to a coded key makes it possible to use banking information.

10. How long is it necessary to dispatch my order?

    - Your order is dispatched under 24 to 48h, according to the mode of selected payment.

11. How to choose my password?

    - - The password will enable you to place from the orders and to reach all our services personalized at the time of your next visits on our site. It is enough for you thus to provide us the password of your choice (figures and/or letters).

12. I wish to cancel my order completely.

    Your order can be cancelled completely before its dispatching. If your order is being prepared at the time of your request, the sending of your parcel could not be stopped. Consequently, we invite you to refuse it near the conveyor with his delivery so that this one is turned over to us. As of the recording with our Customer Care (SAV) of the parcel which you refused, an email of confirmation will be sent to you, thus you will be able to require the rembursment.

13. I wish to obtain information on the refunding of my order.

    Following cancellation partial or integral of your order, you received an email warning you qu.une request for refunding is currently in hand. According to the mode of payment which you chose, you can visualize the methods of refunding below (nonexhaustive list):
- on line Credit Cart banking : Your order having been regulated by Bank card, refunding will be effective on your account under 4 days wrought (if you have a chart with immediate flow) or 30 days wrought (if you have a chart with differed flow).
-Chèque: Your order having been regulated by cheque, we invite you to communicate your banking co-ordinates to us in order to establish a refunding by transfer which will be effective on your account under 3 to 5 days wrought. In certain cases, you will be refunded directly by cheque.
-Contre-remboursement: Your order having been regulated by against-refunding, we invite you to communicate your banking co-ordinates to us in order to establish a refunding by transfer which will be effective on your account under 3 to 5 days wrought. In certain cases, you will be refunded directly by cheque.

14. I wish to obtain information on the refunding of an article dispatched back within retractation.

    Following a return to the SAV within the 15 working days deadline as from the delivery date, you profit from a refunding according to conditions' of the preceding point.

15. What does it occur if I miss at the time of the delivery?

    - In the event of absence, a transit advice note is deposited in your letter-box. You will be able to withdraw your parcel at the Post office and this during 15jours.

16. Can a third person recover my parcel?

    - During the handing-over of the parcel, an identity paper and a signature of the delivery order will be required by your /livreur factor.

17. Can I refuse the delivery?

    - You can refuse a delivery. At the reception of the parcel by Capricedorient, we will hold you informed by email in order to know the reasons for this refusal.
- N.B.: The carriage costs will not be refunded to you. - N.B.: The carriage costs will not be refunded to you.

18. What do I have to make with the reception of the parcel?

    - When you receive a parcel, control well in the presence of the factor or deliveryman, the state general and the adhesive bands of guarantees. - If you have the slightest doubt, do not hesitate to control the contents of the parcel in the presence of the deliveryman. - Then Send to us immediately an email to notify the reasons for your refusal to us.

19. How to make a complaint about the contents of my parcel?

    - All our forwardings are controlled and taken in photograph before their departure. These very strict measurements enable us to guarantee the contents of the parcels. However if you note an error, thank you to issue reserves on the delivery order and to address an email to us. We will not fail to hold you informed actions pursuant taken to our investigation.

20. What is the time of retractation?

    - You have 15 days to turn over us your order. - It must return to us then in his packing of origin and in new state. If the articles do not return to us in a new state, we are likely to retain you on the refunding of the expenses of packaging. - To see the General Conditions of Sale Cliquez ici

21. What is the procedure to follow in order to return a product?

    - to consult the Service page after sale of the site.

22. Which are the means of payments accepted for the customers apart from France?

    - Credit card

23. How to stop subscribing me partners offers/or newsletter Capricedorient?

    - See our charter of transparency in cliquant ici

You can make us all your remarks with the address capricedorient@gmail.com